Question 1

What is the purpose of benchmarking?
A)to help introduce and manage change
B)to assess the need for change
C)to decide on which change to make
D)to get buy-in on a proposed change
E)to evaluate the success of a change

Accepted Answer

The answer of What is the purpose of benchmarking?
A)to help...

Question 2

A key characteristic of evolutionary change is that it is
A)widespread.
B)unexpected.
C)short-lived.
D)dramatic.
E)narrowly focused.

Accepted Answer

The answer of A key characteristic of evolutionary change is...

Question 3

When arriving at work Monday, Melissa learns that her entire organization is now reporting to a newly formed business unit focused on breaking into international markets. Her company is going through a(n)________ change.
A)cultural
B)top-down
C)bottom-up
D)revolutionary
E)evolutionary

Accepted Answer

A revolutionary change involves a significant and radical transformation in the organization, such as restructuring to focus on new markets, which is what Melissa's company is experiencing.

Question 4

________ control tends to be the first type of control that managers at all levels use to evaluate performance.
A)Bureaucratic
B)Feedforward
C)Feedback
D)Clan
E)Output

Accepted Answer

The answer of ________ control tends to be the first...

Question 5

Management by objectives (MOB)is a mechanism of
A)direct supervision.
B)top-down control.
C)behavior control.
D)output control.
E)bureaucratic control.

Accepted Answer

The answer of Management by objectives (MOB)is a mechanism of
A)direct...

Question 6

After measuring and evaluating the manufacturing performance of a new product, a manager raises the performance standard for the next production cycle. For what reason might a manager decide to raise the standard?
A)The quality of the product did not meet the original standards.
B)The manager wants to challenge subordinates.
C)The actual performance was lower than expected.
D)The performance standards were not precise.
E)Managers must constantly raise performance standards.

Accepted Answer

Raising the performance standard can be a way to motivate and challenge subordinates to improve and achieve higher levels of productivity and efficiency.

Question 7

________ is most likely to cause organizational costs to increase.
A)Direct supervision
B)Management by objectives (MBO)
C)Output control
D)Bureaucratic control
E)Clan control

Accepted Answer

The answer of ________ is most likely to cause organizational...

Question 8

________ control allows managers to get immediate feedback on how efficiently inputs are being transformed into outputs.
A)Clan
B)Bureaucratic
C)Feedforward
D)Feedback
E)Concurrent

Accepted Answer

Concurrent control provides real-time feedback, allowing managers to monitor and adjust processes as they happen, ensuring efficient transformation of inputs into outputs.

Question 9

According to the force-field theory,
A)change occurs when factors forcing change balance with factors contributing to resistance.
B)a wide variety of forces arises from the way an organization operates that make organizations resistant to change.
C)forces that support clan control are significantly different from the forces that form the foundation of organizational culture.
D)the forces of evolutionary change and revolutionary change are equal and complement each other.
E)an organization is in a state of inertia when it reduces the forces for change and increases resistance to change.

Accepted Answer

Force-field theory suggests that organizations resist change due to various forces arising from their operational structure and culture, which create resistance to change.

Question 10

A ________ change is gradual, and managers at all levels work together to develop a detailed plan for change.
A)top-down
B)revolutionary
C)bottom-up
D)controlled
E)restructuring

Accepted Answer

A bottom-up change involves collaboration among managers at all levels to develop a detailed plan, making it a gradual process.

Question 11

The CEO of a large corporation mandates that new goals be implemented immediately. This is an example of
A)evolutionary change.
B)revolutionary change.
C)bottom-up change.
D)concurrent control.
E)management by objectives (MBO).

Accepted Answer

Revolutionary change involves rapid and dramatic shifts in an organization, often initiated by top management, such as a CEO mandating immediate implementation of new goals.

Question 12

The owner of a food truck monitors employee efficiency by counting the number of customers served and the cost of goods sold. This is an example of ________ control.
A)feedforward
B)bureaucratic
C)concurrent
D)behavior
E)output

Accepted Answer

Output control focuses on measuring the results of employee activities, such as the number of customers served and the cost of goods sold, to assess efficiency and performance.

Question 13

One of Sanjay's work responsibilities is to check inspection stations periodically to monitor the quality of the products throughout the production process. This is an example of ________ control.
A)concurrent
B)clan
C)feedback
D)feedforward
E)bureaucratic

Accepted Answer

Concurrent control involves monitoring and adjusting ongoing activities and processes to ensure quality and performance standards are met. Sanjay's role in checking inspection stations during the production process is an example of this type of control.

Question 14

To achieve compliance with a new industry standard, a company develops a five-year plan in which goals are set for each year with incremental organizational changes focusing on one area of the new standard. This is an example of
A)revolutionary change.
B)managed change.
C)structural change.
D)cultural change.
E)evolutionary change.

Accepted Answer

This is an example of evolutionary change because it involves gradual, incremental changes over a period of time to achieve compliance with the new standard.

Question 15

To monitor financial performance, a(n)________ ratio is used to assess cost of goods sold relative to inventory levels.
A)profit
B)operating
C)activity
D)leverage
E)liquidity

Accepted Answer

An activity ratio, specifically the inventory turnover ratio, is used to assess the cost of goods sold relative to inventory levels, indicating how efficiently a company manages its inventory.

Question 16

To continuously improve efficiency and effectiveness, an organization must first
A)evaluate the potential of change.
B)decide on what change to make.
C)implement desirable change.
D)assess the need for change.
E)identify obstacles to change.

Accepted Answer

Assessing the need for change is the first step in understanding what areas require improvement, which sets the foundation for any subsequent actions.

Question 17

As the leader of a company, you want to see your company reach a higher level of sales performance. According to the Lewin's force-field theory, what must you do?
A)increase the forces for change and resistance to change
B)decrease the forces for change and resistance to change
C)increase the forces for change and reduce resistance to change
D)increase the resistance to change
E)decrease the forces for change

Accepted Answer

According to Lewin's force-field theory, to achieve change, you should increase the forces for change while reducing the resistance to change. This creates a favorable environment for change to occur.

Question 18

A key characteristic of revolutionary change is that it is
A)gradual.
B)incremental.
C)narrowly focused.
D)a continuous attempt to improve.
E)unexpected.

Accepted Answer

Revolutionary change is often unexpected, as it involves a sudden and significant transformation that disrupts the status quo.

Question 19

A state of inertia occurs when
A)an organization increases the forces for change.
B)an organization reduces resistance to change.
C)the forces for change and the resistance to change are evenly balanced.
D)the forces for change decrease, while the resistance to change decreases.
E)the forces for change decreases, while the resistance to change increases.

Accepted Answer

A state of inertia occurs when the forces for change and the resistance to change are evenly balanced, resulting in no movement or change.

Question 20

When deciding what change to make to address a problem, an organization must also consider
A)why the change is needed.
B)the source of the problem.
C)obstacles associated with the change.
D)how to introduce and manage the change.
E)how to evaluate the change.

Accepted Answer

The answer of When deciding what change to make to...

Quiz 11: Organizational Control and Change

What is the purpose of benchmarking?

A key characteristic of evolutionary change is that it is

When arriving at work Monday, Melissa learns that her entire organization is now reporting to a newly formed business unit focused on breaking into international markets. Her company is going through a(n) ________ change.

________ control tends to be the first type of control that managers at all levels use to evaluate performance.

Management by objectives (MOB) is a mechanism of

After measuring and evaluating the manufacturing performance of a new product, a manager raises the performance standard for the next production cycle. For what reason might a manager decide to raise the standard?

________ is most likely to cause organizational costs to increase.

________ control allows managers to get immediate feedback on how efficiently inputs are being transformed into outputs.

According to the force-field theory,

A ________ change is gradual, and managers at all levels work together to develop a detailed plan for change.

The CEO of a large corporation mandates that new goals be implemented immediately. This is an example of

The owner of a food truck monitors employee efficiency by counting the number of customers served and the cost of goods sold. This is an example of ________ control.

One of Sanjay's work responsibilities is to check inspection stations periodically to monitor the quality of the products throughout the production process. This is an example of ________ control.

To achieve compliance with a new industry standard, a company develops a five-year plan in which goals are set for each year with incremental organizational changes focusing on one area of the new standard. This is an example of

To monitor financial performance, a(n) ________ ratio is used to assess cost of goods sold relative to inventory levels.

To continuously improve efficiency and effectiveness, an organization must first

As the leader of a company, you want to see your company reach a higher level of sales performance. According to the Lewin's force-field theory, what must you do?

A key characteristic of revolutionary change is that it is

A state of inertia occurs when

When deciding what change to make to address a problem, an organization must also consider