Question 1

When evaluating performance based on a revenue budget approach, on what would you advise managers to focus?

Accepted Answer

Managers should focus on how well the organization generates earnings from goods and services sold, as this directly relates to evaluating performance based on a revenue budget approach.

Question 2

MBO starts when top managers

Accepted Answer

MBO (Management by Objectives) begins with top managers establishing overall organizational objectives, which then guide the setting of individual goals.

Question 3

As a regional manager, Maria's performance is evaluated on the difference between her region's sales revenues and the cost of making the goods and services sold. Maria is being evaluated using a(n)________ budget approach.

Accepted Answer

Maria's performance is evaluated based on the difference between sales revenues and costs, which is a profit-based evaluation.

Question 4

________ is control through a comprehensive system of rules and standard operating procedures (SOPs).

Accepted Answer

Bureaucratic control involves managing an organization through a comprehensive system of rules, procedures, and standard operating procedures (SOPs) to ensure consistency and compliance.

Question 5

The values, norms, and expectations of behavior that control how workers interact with one another within an organization represent the organization's

Accepted Answer

The organization's culture encompasses the values, norms, and expectations that guide how employees interact and behave within the organization.

Question 6

As a behavior control technique, direct supervision is

Accepted Answer

Direct supervision is expensive and requires more managers because it involves closely monitoring employees' work, which necessitates a higher number of supervisors to manage the workforce effectively.

Question 7

An online footwear company advertises that for every pair of shoes sold, a pair will be donated to someone in need. Employees at the company can multiply those donations by meeting specific sales and customer-service goals. The company is using ________ to influence employee behavior.

Accepted Answer

The answer of An online footwear company advertises that for...

Question 8

Clan control

Accepted Answer

Clan control helps keep organization members goal-directed while remaining open to new opportunities by fostering a shared culture and values that guide behavior.

Question 9

________ is a behavior control technique that provides a framework to monitor progress toward the achievement of goals.

Accepted Answer

Management by objectives is a behavior control technique that involves setting specific goals and monitoring progress towards achieving them.

Question 10

When faced with problems, ________ can help regulate employee behavior.

Accepted Answer

Rules and SOPs (Standard Operating Procedures) help regulate employee behavior by providing clear guidelines and expectations.

Question 11

Each year, employees of a real estate agency meet with their direct manager to set individual sales targets based on the agency's overall goals. Each employee reviews his or her progress with his or her manager quarterly and is awarded a relative bonus. This is an example of

Accepted Answer

Management by objectives involves setting specific goals collaboratively between managers and employees, monitoring progress, and rewarding achievements, which aligns with the described process.

Question 12

Each fiscal year, Dwayne is allocated an operating budget and then evaluated based on the amount of goods produced by his organization. Dwayne's performance is evaluated on a(n)________ budget approach.

Accepted Answer

Dwayne's performance is evaluated based on the amount of goods produced relative to the operating budget allocated, which aligns with an expense budget approach.

Question 13

A ________ control technique accomplishes standardized behavior and work outputs.

Accepted Answer

Bureaucratic control uses rules, regulations, and formal authority to guide behavior and ensure standardized work outputs.

Question 14

________ is a technique used to control behavior.

Accepted Answer

The answer of ________ is a technique used to control...

Question 15

What is a potential downside of using a bureaucratic approach to control behavior?

Accepted Answer

Too many rules and regulations in a bureaucratic system can stifle creativity and initiative, leading employees to rely heavily on procedures rather than thinking independently.

Question 16

Jared is considering using a direct supervision technique to influence his subordinates' behavior. What is a potential outcome of this choice?

Accepted Answer

Direct supervision can lead to subordinates feeling scrutinized, which may decrease their motivation.

Question 17

Why is it advantageous to have subordinates participate in goal setting?

Accepted Answer

Involving subordinates in goal setting increases their commitment and motivation to achieve those goals, as they feel a sense of ownership and responsibility.

Question 18

Mitchell regularly walks through the manufacturing floor, checking each station and guiding workers on his team. This is an example of

Accepted Answer

Mitchell's actions of walking through the manufacturing floor and guiding workers directly is an example of direct supervision.

Question 19

________ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Accepted Answer

Organizational change refers to the process of transitioning an organization from its current state to a desired future state to improve efficiency and effectiveness.

Question 20

What is the most instantaneous and powerful form of behavior control?

Accepted Answer

Direct supervision is the most instantaneous and powerful form of behavior control as it involves immediate oversight and guidance by a supervisor.

Quiz 11: Organizational Control and Change