A representative from AT&T called Dr. Michaels after he switched to its U-verse telephone system. The firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service. This is an example of ________ call.
A) an assumptive
B) a preemptive
C) a follow-up
D) a prospecting
E) a courtesy

Question

Quizplus · Accepted Answer

This is a follow-up call, as it is made after the service has been provided to ensure customer satisfaction and address any questions or concerns.

A Representative from AT&T Called Dr