Which of the following dimensions of quality,as suggested by David A Garvin,refers to the degree to which physical and performance characteristics of a product match pre-established standards?
A)Performance
B)Reliability
C)Conformance
D)Durability

Question

Quizplus · Accepted Answer

Conformance refers to the degree to which a product meets pre-established standards, specifications, or other criteria. Performance refers to the efficiency with which a product functions, reliability refers to the consistency of performance over time, and durability refers to the expected lifespan of a product.

Which of the Following Dimensions of Quality,as Suggested by David