The ASQ Quality Glossary defines customer _____ as"the result of delivering a product or service that meets customer requirements."
A)engagement
B)satisfaction
C)enrichment
D)loyalty

Question

Quizplus · Accepted Answer

Customer satisfaction is the result of meeting customer requirements and expectations in the delivery of a product or service. Customer engagement refers to the degree to which customers are actively involved in the brand or organization, customer enrichment refers to the process of adding value to the customer experience, and customer loyalty refers to the likelihood of customers choosing to do business with the same organization again in the future.

The ASQ Quality Glossary Defines Customer _____ As"the Result of Delivering