Which of the following points about Crosby's absolutes of quality management is true?
A)Doing jobs right the first time is expensive.
B)Quality means conformance to elegance, not requirements.
C)The only performance measurement is the cost of quality.
D)The burden of responsibility for solving quality problems falls only on the quality department.

Question

Quizplus · Accepted Answer

Crosby's philosophy emphasizes that the only performance standard should be zero defects, not "that's close enough," and that the only performance measurement is the cost of quality, which is the expense of not creating a quality product the first time.

Which of the Following Points About Crosby's Absolutes of Quality