Measurable performance levels that define the quality of customer contact with an organization's representatives are known as:
A)customer contact requirements.
B)quality function deployments.
C)indexed service standards.
D)consumer benefits packages.

Question

Quizplus · Accepted Answer

Measurable performance levels that define the quality of customer contact with an organization's representatives are typically referred to as customer contact requirements. These may include criteria such as response time, issue resolution rate, and customer satisfaction ratings.

Measurable Performance Levels That Define the Quality of Customer Contact