Employees' ability to convey trust and confidence pertains to which service quality dimension?
A)Empathy
B)Responsiveness
C)Assurance
D)Reliability

Question

Quizplus · Accepted Answer

Assurance dimension deals with the ability of employees to convey trust and confidence to customers. Empathy is about understanding and caring for customers' needs, responsiveness is about timely and prompt service, and reliability pertains to delivering accurate and consistent service.

Employees' Ability to Convey Trust and Confidence Pertains to Which