The outcome of the production process that is delivered to the customer is referred to as:
A)net quality.
B)design quality.
C)perceived quality.
D)actual quality.

Question

Quizplus · Accepted Answer

Actual quality refers to the outcome of the production process that is delivered to the customer, without any subjective evaluation or perception. Net quality, design quality, and perceived quality are all related to how the customer evaluates the product or service, and may be influenced by factors other than the actual quality of the production process.

The Outcome of the Production Process That Is Delivered to the Customer