Juran's "Quality Trilogy" consists of three processes.These processes are:
A)quality planning, quality control, and quality improvement.
B)quality measurement, quality control, and quality assurance.
C)quality improvement, quality management, and quality control.
D)quality control, quality management, and quality enhancement.

Question

Quizplus · Accepted Answer

Juran's Quality Trilogy consists of three processes, which include quality planning, quality control, and quality improvement. These processes are interconnected and aim to improve an organization's quality management system by setting goals, measuring performance, and continuously improving processes. Choice A) is the correct answer that includes all three processes of the Quality Trilogy. Choices B), C), and D) do not include all three processes as identified by Juran.

Juran's "Quality Trilogy" Consists of Three Processes