In Juran's breakthrough sequence,this step involves establishing the new standards and procedures,training the workforce,and instituting controls to make sure that the breakthrough does not die over time.
A)Project identification
B)Diagnostic journey
C)Remedial journey
D)Holding the gains

Question

Quizplus · Accepted Answer

The step described fits the definition of "Holding the gains," which involves formalizing the new processes, providing training to employees, and implementing control systems to ensure that the improvements are sustained over time. The other choices do not adequately describe this step.

In Juran's Breakthrough Sequence,this Step Involves Establishing the New Standards