In operations management, quality is defined in terms of:
A) the ratio of cost to output.
B) how well a product satisfies customer preferences.
C) additional tangible features that come with a product.
D) the time taken to inspect one unit of a product.

Question

Quizplus · Accepted Answer

Quality in operations management is defined by how well a product or service meets or exceeds customer expectations and preferences.

In Operations Management, Quality Is Defined in Terms Of