Which of the following statements is true of total quality management (TQM)?
A) It recognizes that quality should be defined by the perceptions of customers.
B) It views quality exclusively as a concern of the top management of a firm.
C) It focuses on reducing defects to a level of no more than 3.4 per million opportunities.
D) It focuses on correction of errors rather than prevention of errors.

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasizes that quality should be defined by the perceptions of customers, aiming to meet or exceed customer expectations.

Which of the Following Statements Is True of Total Quality