Esteban is the operations manager of a clock manufacturing company. He develops a few quality check procedures that would help the workers identify incorrect placing of clockfaces. After discussing with his team, he decides to incorporate these procedures in the work flow. In this scenario, Esteban follows the total quality management (TQM) approach by using _____.
A) Six Sigma
B) poka-yokes
C) lean production
D) automation

Question

Quizplus · Accepted Answer

Poka-yokes are mechanisms used in TQM to prevent errors by designing processes that make it difficult to make mistakes, aligning with Esteban's goal of identifying incorrect placements.

Esteban Is the Operations Manager of a Clock Manufacturing Company