Intentional Interviewing

Business

Quiz 7 :
Reflecting Feelings: a Foundation of Client Experience

Quiz 7 :
Reflecting Feelings: a Foundation of Client Experience

Showing 1 - 20 of 89
Next Quiz
arrow
Paraphrasing is concerned with feeding back the key points of what a client has said.Reflection of feeling, in contrast, involves:
Free
Multiple Choice
Answer:

Answer:

D

arrow
We can thank _____________ for the term "reflection of feeling."
Free
Multiple Choice
Answer:

Answer:

B

arrow
Which of the following is a common quality of both paraphrasing and reflection of feeling?
Free
Multiple Choice
Answer:

Answer:

D

arrow
There is a distinctive difference between paraphrasing and reflection of feeling.Paraphrase focuses on ________ and reflection of feeling is concerned with ________.
Multiple Choice
Answer:
arrow
When the interviewer reflects feeling, he or she can expect the client will ________.
Multiple Choice
Answer:
arrow
When the counselor intentionally uses a(n)_________________, he or she can expect the client will feel heard.They will tend to go on further and not repeat the same story again.
Multiple Choice
Answer:
arrow
If a ____________ is inaccurate, it provides the client with an opportunity to correct the counselor.If a questioning tone of voice is used, the client may elaborate further.
Multiple Choice
Answer:
arrow
The first task in eliciting and reflecting feelings is to _________ key emotional words expressed by the client.
Multiple Choice
Answer:
arrow
In order to reflect feeling, the interviewer must first identify the presenting emotion.Which of the following is NOT a method to identify feelings?
Multiple Choice
Answer:
arrow
The effective salesperson:
Multiple Choice
Answer:
arrow
Which of the following is NOT an emotional word?
Multiple Choice
Answer:
arrow
Which of the following correctly details the techniques of reflecting feelings?
Multiple Choice
Answer:
arrow
The check-out is important because:
Multiple Choice
Answer:
arrow
The most immediate and potentially powerful tense for a reflection of feeling is:
Multiple Choice
Answer:
arrow
What should you do when the feelings of the client are not fully understandable and seem confused?
Multiple Choice
Answer:
arrow
Nonverbal indications of a client who is deeply emotional may most often include:
Multiple Choice
Answer:
arrow
Josephine: I've been in this "home" for three years now.The staff doesn't care, my family never comes, and the food is awful. Which is the most appropriate reflection of her implicit feelings?
Multiple Choice
Answer:
arrow
Accurately reflecting feeling results in:
Multiple Choice
Answer:
arrow
"I feel really terrible.My folks have divorced.They have moved apart and I don't know where to live." Which would be a reflection of feeling in response to this client?
Multiple Choice
Answer:
arrow
Barry: (Jiggling his feet and shuffling restlessly) I can't get the scene from the World Trade Center bombing off my mind.It keeps coming up in my dreams again and again.I don't understand what's going on. Which is the most appropriate response?
Multiple Choice
Answer:
Showing 1 - 20 of 89
Next Quiz