In a service operation,the higher the level of customer interaction
A)the lower the process efficiency.
B)the higher the process efficiency.
C)the higher the resource utilization.
D)the lower the idle time.

Question

Quizplus · Accepted Answer

Higher levels of customer interaction typically lead to lower process efficiency because the service operation must adapt to the individual needs and timings of each customer, which can disrupt standardized processes and increase variability.

In a Service Operation,the Higher the Level of Customer Interaction