Managing Supply Chain Study Set 1

Business

Quiz 4 :

Service Design

Quiz 4 :

Service Design

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What is the role of the customer in service operations?
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Answer:

B

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Which is a short-term capacity management option in service operations?
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Answer:

D

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In service operations,service production typically happens
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Answer:

C

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In manufacturing,what is used as a key resource for dealing with fluctuations in demand?
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Some academicians state that services involve only intangible products/elements.Do you agree with this statement? Why or why not?
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In a dentist's service operation,patient's teeth are
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Which is a long-term capacity management option in service operations?
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In a service operation,the higher the level of customer interaction
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A process to rectify service failures is called
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What is unused capacity (at times of low demand)that is lost forever called?
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FedEx equipping employees with portable terminals that check the accuracy of postal codes listed on the package address when mailing is an example of
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Service operations are production processes wherein each customer is a supplier of process inputs.
True False
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The output of service operations are always only intangible products.
True False
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What is the Japanese term for failsafing?
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Products,technology,and other outputs and inputs associated with services are ________.
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In a service operation,products,technology,and other outputs and inputs are known as
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An unfilled seat on an airline flight is an example of
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It is often said that the customer is the key or central element in most service system operations.Why is that?
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In service operations,what must managers do to meet fluctuations in demand?
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Which is a short-term capacity management option in service operations?
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