In refusing a customer's request for adjustment, you are concerned about possible defamation charges. You should
A)make all refusals by phone instead of in writing.
B)explain why you are making the refusal.
C)consult your company's legal department or an attorney if you think a message might have legal consequences.
D)none of the above.

Question

Quizplus · Accepted Answer

C)Defamation cases arise if you speak or write abusively or if you treat a customer unfairly in some way. If you think you have said something or done something you shouldn't have done, speak to the legal department of your company.

In Refusing a Customer's Request for Adjustment, You Are Concerned