When you are refusing a routine request from someone in an established relationship, you
A)should use the indirect approach.
B)should invoke company policy if that is a possible out.
C)don?t need to invest as much time and effort as you would for other kinds of negative messages.
D)should give the name of the person making the decision.

Question

Quizplus · Accepted Answer

A)When a routine request from someone in an established relationship has been rejected, the audience is bound to be surprised and dismayed. This was one thing that your recipient counted on to be stable and reliable, and now she finds that it is no longer an option. For these reasons, it is wise to tread lightly in this kind of situation and use an indirect approach.

When You Are Refusing a Routine Request from Someone in an Established