Whether or not you should apologize when delivering bad news about transactions depends mainly on
A)how much the customer has purchased from your company in the past.
B)the medium you are using for the message.
C)how long it has been since the problem occurred.
D)none of the above.

Question

Quizplus · Accepted Answer

D)Legal and ethical issues dominate the question of whether or not you should apologize for a problem. In many cases, your apology creates liability problems for your company and can function as a "confession" of guilt in a courtroom. For that reason, many companies discourage any kind of apology from an employee, except a personal expression of regret that things didn't turn out well.

Whether or Not You Should Apologize When Delivering Bad News