Your communication goals do not include ________ if you're sending bad news about transactions.
A)modifying the customer's expectations
B)explaining your plan for resolving the situation
C)repairing any damage to the business relationship
D)pinpointing what the customer did wrong

Question

Quizplus · Accepted Answer

D)When you send bad news about transactions, you have three goals: modify the customer's expectations, explain how you plan to fix the problem, and repair whatever damage has been done to the business relationship.

Your Communication Goals Do Not Include ________ If You're Sending