When responding to a customer's request for an adjustment, it is usually sensible to assume that
A)if you handle the situation well, the customer will be even more loyal than before.
B)the customer's account of the situation is exaggerated.
C)the customer is hostile.
D)the customer is trying to pull a fast one.

Question

Quizplus · Accepted Answer

A)A truly helpful and positive interaction with a company can do wonders for a customer relationship. Individuals who have experienced excellent service, even with a troublesome issue, tend to have the experience "imprinted" in their memory and often become extremely loyal customers from that point on.

When Responding to a Customer's Request for an Adjustment, It