Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?
A) Persistence
B) Organization
C) Integrity
D) Communication
E) Comprehension

Question

Quizplus · Accepted Answer

By addressing Mr. Ringsmuth's concerns directly, providing a clear explanation for the delay, and reassuring him about his appointment, you are effectively using communication skills to manage the situation.

Mr Ringsmuth Is Agitated and Is Talking Loudly at the Front