When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with
A) "I feel sorry for you."
B) "It will get better soon."
C) "I know how the flu can disrupt sleep."
D) "You cannot expect to sleep when you are sick."
E) "You should have taken some cold medicine."

Question

Quizplus · Accepted Answer

Empathy involves understanding and sharing the feelings of another. Saying "I know how the flu can disrupt sleep" shows empathy by acknowledging the patient's experience without minimizing it or offering unsolicited advice.

When a Patient with the Flu Describes How He/she Has