Question 1

Which of the following are key strategies for ensuring your success as a medical assistant?
A) Critical thinking, time management, and stress management
B) Teamwork, organization, and professional boundaries
C) Goal setting, time management, and teamwork
D) Work quality, punctuality, and stress management
E) Professional appearance, teamwork, and critical thinking

Accepted Answer

A

Question 2

Which of the following involves careful listening, observing, speaking, and writing?
A) Professional judgment
B) Critical thinking skills
C) Empathy
D) Communication skills
E) Persistence

Accepted Answer

Communication skills involve careful listening, observing, speaking, and writing as they are essential components for effectively exchanging information and understanding others.

Question 3

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.
A) flexibility
B) acceptance of criticism
C) integrity
D) growth
E) responsibility

Accepted Answer

Taking a continuing education class on child development shows a commitment to personal and professional growth, as it involves learning new skills or knowledge in their field.

Question 4

A personal qualification of being an effective and productive medical assistant is to ____.
A) show respect to patients
B) graduate from an accredited program
C) pass an accreditation exam
D) have experience as a nursing assistant
E) take a patient's vital signs

Accepted Answer

Showing respect to patients is a personal qualification essential for being an effective and productive medical assistant, as it directly impacts patient care and satisfaction.

Question 5

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?
A) Comprehension
B) Critical thinking
C) Empathy
D) Teamwork
E) Integrity

Accepted Answer

Critical thinking involves quickly evaluating circumstances, solving problems, and taking action.

Question 6

The need for ____ occurs when a provider's schedule changes to include evening and weekend hours in order to service more patients.
A) communication skills
B) empathy
C) professional judgment
D) flexibility
E) critical thinking

Accepted Answer

The need for flexibility arises when a provider must adjust their schedule to accommodate evening and weekend hours, demonstrating the ability to adapt to new or changing requirements in order to service more patients.

Question 7

Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?
A) Acceptance of criticism
B) Willingness to work as a team member
C) Remaining calm in a crisis
D) Critical-thinking skills
E) Personal and professional growth

Accepted Answer

Willingness to work as a team member is crucial for the overall efficiency of a medical facility, as healthcare is a collaborative field requiring coordination and cooperation among various professionals to ensure effective patient care.

Question 8

When a patient has a stroke in the provider's reception area, it is essential for the medical assistant to first ____.
A) ask the other patients what happened
B) yell for help
C) remain calm
D) document the details of the incident
E) call an ambulance

Accepted Answer

Remaining calm is the first step in any emergency situation. It allows the medical assistant to think clearly and take appropriate action.

Question 9

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with
A) "I feel sorry for you."
B) "It will get better soon."
C) "I know how the flu can disrupt sleep."
D) "You cannot expect to sleep when you are sick."
E) "You should have taken some cold medicine."

Accepted Answer

Empathy involves understanding and sharing the feelings of another. Saying "I know how the flu can disrupt sleep" shows empathy by acknowledging the patient's experience without minimizing it or offering unsolicited advice.

Question 10

When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior?
A) Self-confidence
B) Empathy
C) Teamwork
D) Communication
E) Prioritizing

Accepted Answer

Prioritizing tasks is essential for managing a very busy day effectively, demonstrating the ability to determine the order of tasks based on their urgency and importance.

Question 11

Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?
A) Integrity
B) Empathy
C) Growth
D) Punctuality
E) Comprehension

Accepted Answer

The answer of Kendra is having a busy morning. The...

Question 12

Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?
A) Persistence
B) Organization
C) Integrity
D) Communication
E) Comprehension

Accepted Answer

By addressing Mr. Ringsmuth's concerns directly, providing a clear explanation for the delay, and reassuring him about his appointment, you are effectively using communication skills to manage the situation.

Question 13

Which of the following is an example of a soft skill?
A) Managing medical records
B) Being dependable
C) Assisting a physician with patient examination
D) Scheduling appointments
E) Cleaning an exam room

Accepted Answer

Being dependable is considered a soft skill because it pertains to one's personal attributes and interpersonal skills, which are crucial for building relationships and effectively interacting within a workplace. Unlike hard skills, which are about a person's skill set and ability to perform a certain type of task or activity, soft skills are related to how a person works and interacts with others.

Question 14

Zeke is a medical assistant at Bedford Clinic. His primary job responsibility is working with Dr. Garcia, but Dr. Garcia is currently on vacation, so Zeke's duties are light today. He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting the professional behavior of ____.
A) critical thinking
B) teamwork
C) punctuality
D) judgment
E) attendance

Accepted Answer

Zeke is demonstrating teamwork by recognizing that his colleagues are overwhelmed and offering his assistance, even though it's not his primary responsibility.

Question 15

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.
A) knowledge
B) self-confidence
C) growth
D) critical thinking
E) professionalism

Accepted Answer

Completing all work and documenting activities before leaving demonstrates professionalism, as it shows responsibility, thoroughness, and dedication to one's duties and the standards of the profession.

Question 16

A medical assistant demonstrates ________ when deciding that an unscheduled patient, with chest pain, should see the provider before a scheduled patient.
A) inappropriate behavior
B) preferential treatment
C) professional judgment
D) little compassion
E) favoritism

Accepted Answer

The medical assistant is demonstrating professional judgment by prioritizing a potentially urgent medical condition (chest pain) over a scheduled appointment, which is a standard practice in medical settings to address potentially life-threatening conditions promptly.

Question 17

An example of a behavior that reflects integrity in a medical assistant is ____.
A) wearing the proper clothing
B) always having a positive outlook
C) being honest
D) complying with OSHA
E) showing self-confidence

Accepted Answer

Being honest is a direct reflection of integrity, as it involves upholding moral principles and being truthful in all actions and communications.

Question 18

As a medical assisting professional, your attitude ____.
A) should be true to your own feelings
B) allows you to learn from criticism
C) can be different with coworkers than with patients
D) does not matter as long as you are positive
E) should become aggressive when necessary

Accepted Answer

A professional attitude, especially in medical assisting, involves being open to feedback and criticism to improve skills and services.

Question 19

What is the term for the ability to identify with and understand another person's feelings?
A) Empathy
B) Commiseration
C) Sympathy
D) Experience
E) Rationalization

Accepted Answer

Empathy is the ability to understand and share the feelings of another, which directly corresponds to the definition given.

Question 20

One of the effects of good time management is ____.
A) increasing your personal stress
B) being overly busy
C) eliminating the stress of work overload
D) achieving less during the workday
E) having less time for your personal life

Accepted Answer

Good time management helps in organizing tasks and schedules more efficiently, which reduces the stress associated with work overload by ensuring tasks are completed within their deadlines.

Quiz 3: Professionalism and Success

Which of the following are key strategies for ensuring your success as a medical assistant?

Which of the following involves careful listening, observing, speaking, and writing?

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.

A personal qualification of being an effective and productive medical assistant is to ____.

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

The need for ____ occurs when a provider's schedule changes to include evening and weekend hours in order to service more patients.

Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?

When a patient has a stroke in the provider's reception area, it is essential for the medical assistant to first ____.

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior?

Which of the following is an example of a soft skill?

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.

A medical assistant demonstrates ________ when deciding that an unscheduled patient, with chest pain, should see the provider before a scheduled patient.

An example of a behavior that reflects integrity in a medical assistant is ____.

As a medical assisting professional, your attitude ____.

What is the term for the ability to identify with and understand another person's feelings?

One of the effects of good time management is ____.