Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.
A) address billing questions
B) report progress after treatment
C) dial zero to speak to an operator
D) make an appointment
E) ask a medical question

Question

Quizplus · Accepted Answer

Providing an option to dial zero to speak to an operator ensures that callers can reach a human representative for assistance, which is crucial for handling complex or urgent inquiries that the automated system cannot address.

Two Options That Should Always Be Included in the Menu