After speaking with a patient on the telephone about a clinical issue, a medical assistant must always ____.
A) meet with the physician to discuss the call
B) schedule an appointment for the patient
C) bill the patient for the telephone time
D) document the conversation in the patient's record
E) work a little later to make up for lost time

Question

Quizplus · Accepted Answer

Documenting the conversation in the patient's record is essential for maintaining accurate and up-to-date patient information, ensuring continuity of care, and for legal protection.

After Speaking with a Patient on the Telephone About a Clinical