Learning the telephone triage process includes ____.
A) permitting the office staff to diagnose a patient's problem
B) eliminating the need to ask the patient his age and symptoms
C) using the office's written guidelines for commonly asked questions
D) training the office staff to prescribe a treatment plan for patients
E) using medical references as necessary to answer the patient's questions

Question

Quizplus · Accepted Answer

Using the office's written guidelines for commonly asked questions is part of the telephone triage process.

Learning the Telephone Triage Process Includes ____