If you put a caller on hold and determine it will be a long wait, ____.
A) offer to call back
B) tell the patient to call back
C) suggest that calling on another day would be better
D) explain how busy you are and say that you cannot talk
E) wait five minutes and then hang up the phone

Question

Quizplus · Accepted Answer

Offering to call back is a courteous way to handle a situation where a caller might have to wait a long time, showing respect for their time and maintaining good customer service.

If You Put a Caller on Hold and Determine It