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Operations and Supply Chain Management Study Set 5

Statistics

Quiz 7 :

Process Selection,design,and Improvement

Quiz 7 :

Process Selection,design,and Improvement

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An automobile emissions testing center has three inspectors and tests 35 vehicles per hour.What should the service rate be in order to achieve a target utilization of 95 percent?
Free
Multiple Choice
Answer:

Answer:

C

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Continuous flow processes are used to create custom goods and services.
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True False
Answer:

Answer:

False

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Utilization is the average time taken to complete one cycle of a process.
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True False
Answer:

Answer:

False

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In a process design,a _____ is a specific unit of work required to create an output.
Multiple Choice
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The average number of hotel rooms occupied per day during the month of March is 225.On average,each room is booked for 2.5 days.What is the average number of new bookings that occur per day?
Multiple Choice
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Which of the following statements is true of a process map?
Multiple Choice
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The most appropriate match between type of product and type of process occurs as one moves away from the diagonal in the product-process matrix.
True False
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A _____ is a characterization of product growth,maturity,and decline over time.
Multiple Choice
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_____ goods are generally produced and delivered as one of a kind or in small quantities,and are designed to meet specific customers' specifications.
Multiple Choice
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A car rental company at a major airport on an average rents 70 percent of its fleet of 200 cars per day.The cars are rented for an average of 4 days.What is the average number of rentals processed per day?
Multiple Choice
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In a process design,an activity refers to a group of tasks needed to create and deliver an intermediate or final output.
True False
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_____ are large-scale,customized initiatives that consist of many smaller tasks and activities that must be coordinated and completed to finish on time and within budget.
Multiple Choice
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A wealth management company is able to process 300 customer statements per day.The average processing time per statement is two days.What is the average number of statements the company has in process at any time?
Multiple Choice
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Which of the following is true of reengineering?
Multiple Choice
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Non-value-added activities in a process design can be eliminated by:
Multiple Choice
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_____ are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers.
Multiple Choice
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An accounting firm is capable of processing 20 income tax forms per day.The average number of forms in various stages of processing at any one time in the firm is 64.What is the average processing time per income tax form?
Multiple Choice
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A process _____ is the beginning or end of a process.
Multiple Choice
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All processes and functional areas participate in the reengineering efforts of a firm.
True False
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Which of the following statements is true of the service-positioning matrix (SPM)?
Multiple Choice
Answer:
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