Question 1

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Be overconfident
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Being overconfident can lead to ignoring others' perspectives and not listening effectively, which are not traits of effective communication.

Question 2

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Forget to use common courtesy and don't look away while others are speaking.
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

This scenario describes behaviors that are not conducive to effective communication, such as forgetting common courtesy and not maintaining eye contact, which are considered communication "Don'ts".

Question 3

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Comment on something the patient is wearing
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Commenting on something the patient is wearing can be a way to build rapport and make the patient feel more comfortable, as long as the comment is positive and appropriate.

Question 4

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Maintain eye contact and use a warm and friendly greeting such as: "Good morning,Mrs.Jones,it's nice to see you today."
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Maintaining eye contact and using a warm, friendly greeting are considered positive communication practices, as they help establish rapport and make the other person feel valued and respected.

Question 5

​Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:
A) ​Protected Health Information (PHI)
B) ​Personal Health Document (PHD)
C) ​Patient Portal
D) ​Confidential Communication Preference (CCP)

Accepted Answer

The Confidential Communication Preference (CCP) is where a patient's communication wishes regarding privacy and sharing of health information are documented.

Question 6

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Hang back in the conversation
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Hanging back in a conversation typically means not actively participating or contributing, which is generally considered a "Don't" in effective communication. Active participation is key to meaningful exchanges.

Question 7

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Ask political or religious discussions
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Asking about political or religious discussions in many contexts can be divisive and may make others uncomfortable, hence it is generally considered a communication "Don't".

Question 8

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Comment on a common interest or current event
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Commenting on a common interest or current event is a "Do" in communication as it helps establish a connection and can make the conversation more engaging and relevant.

Question 9

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Listen and take an active interest in what the patient is saying.
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Listening and taking an active interest in what the patient is saying is a fundamental "Do" in effective communication, as it helps in understanding the patient's concerns and builds a trusting relationship.

Question 10

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Talk too much about yourself
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Talking too much about oneself is generally considered a communication "Don't" because it can make the conversation one-sided and prevent the speaker from listening and engaging effectively with others.

Question 11

​This skill can be a great stride toward eliminating procrastination.
A) ​Critical thinking (problem-solving)
B) ​Effective communication
C) ​Cultural awareness
D) ​Expressing empathy

Accepted Answer

Critical thinking, especially in the context of problem-solving, can help in identifying the reasons behind procrastination and devising strategies to overcome it, thus potentially eliminating procrastination.

Question 12

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Let patients talk about themselves
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Letting patients talk about themselves is a "Do" in effective communication. It helps in building trust, understanding their concerns better, and making them feel valued and heard.

Question 13

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Say "take a picture" instead
A)​deformity
B)​worry
C)​perform an X-ray
D)​problem

Accepted Answer

Saying "perform an X-ray" instead of "take a picture" is a "do" in effective communication, especially in a professional or medical context. It uses specific, clear language appropriate to the situation.

Question 14

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Avoid eye contact with all patients
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Avoiding eye contact is generally considered a communication "Don't" as it can signal disinterest, dishonesty, or lack of confidence, which can hinder effective communication, especially in healthcare settings where trust and rapport are crucial.

Question 15

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Use questions that require only a yes or no answer
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Using questions that require only a yes or no answer limits the depth of the conversation and does not encourage open, detailed communication. It's more effective to use open-ended questions to facilitate a more engaging and informative dialogue.

Question 16

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-Say "wonder" instead
A)​deformity
B)​worry
C)​perform an X-ray
D)​problem

Accepted Answer

The correct match for "wonder" in the context of communication is "worry." This is because "wonder" can imply curiosity or concern, which is closer in meaning to "worry" than to the other options provided.

Question 17

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Ask open-ended questions
A)Communication "Do"
B)Communication "Don't"

Accepted Answer

Asking open-ended questions is a communication "Do" because it encourages dialogue, allows for more detailed responses, and facilitates a deeper understanding of the topic or person.

Quiz 6: Applying Communication Skills

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Be overconfident

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Forget to use common courtesy and don't look away while others are speaking.

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Comment on something the patient is wearing

Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Hang back in the conversation

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Ask political or religious discussions

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Comment on a common interest or current event

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Listen and take an active interest in what the patient is saying.

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Talk too much about yourself

This skill can be a great stride toward eliminating procrastination.

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Let patients talk about themselves

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "take a picture" instead

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Avoid eye contact with all patients

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Use questions that require only a yes or no answer

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "wonder" instead

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Ask open-ended questions

Quiz 6: Applying Communication Skills

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Be overconfident

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Forget to use common courtesy and don't look away while others are speaking.

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Comment on something the patient is wearing

​Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Hang back in the conversation

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Ask political or religious discussions

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Comment on a common interest or current event

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Listen and take an active interest in what the patient is saying.

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Talk too much about yourself

​This skill can be a great stride toward eliminating procrastination.

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Let patients talk about themselves

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Say "take a picture" instead

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Avoid eye contact with all patients

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Use questions that require only a yes or no answer

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "wonder" instead

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Ask open-ended questions