Matt, a human resource manager, wants to inform all the employees about the annual renewal of the health care policy adopted by the company. The message will be simple and routine. Based on media richness, which of the following would be the most appropriate medium to communicate this message?
A) face-to-face discussion
B) telephone
C) one-on-one interview
D) e-mail
E) small group meeting

Question

Quizplus · Accepted Answer

Based on media richness, e-mail would be the most appropriate medium for this simple and routine message. Face-to-face discussion, one-on-one interview, and small group meetings are more appropriate for messages that are complex, uncertain, and have a higher degree of potential misinterpretation. Telephone can be effective for quick and urgent messages but lacks the visual cues and immediacy of face-to-face communication.

Matt, a Human Resource Manager, Wants to Inform All the Employees