Alejandra, a manager, sends an e-mail warning Cameron, a subordinate, of disciplinary action to be taken if he continues to spend too much time on personal phone calls. However, Cameron did not attach too much importance to the e-mail, thinking it was just a passing reminder. Which of the following is a reason why Alejandra should have spoken to Cameron directly and avoided the use of e-mail?
A) Electronic media leaves a permanent record of communication for later reference.
B) Electronic media encourages more people to participate and share their ideas with.
C) Electronic media prevents interpretation of subtle nonverbal cues conveyed by a sender.
D) Electronic media increases time and expenses related to traveling, photocopying, and mailing.
E) Electronic media is an ineffective tool for communicating routine messages.

Question

Quizplus · Accepted Answer

Electronic media, such as e-mail, lacks the ability to convey nonverbal cues like tone of voice, facial expressions, and body language, which are crucial for understanding the seriousness or subtleties of a message. In this case, a direct conversation would have allowed Alejandra to emphasize the seriousness of the situation through her tone and body language, potentially making Cameron understand the gravity of the warning.

Alejandra, a Manager, Sends an E-Mail Warning Cameron, a Subordinate