Question 1

When asked about her job as a sales rep,Carmen said,'There are too many procedures for the simplest tasks!' Carmen's statement is an example of:

Accepted Answer

Carmen's statement about the procedures being too much for even simple tasks reflects her attitude towards her job. It indicates that she holds a negative sentiment towards her work environment.

Question 2

Socioeconomic shifts have had a profound impact on workforce demographics as evidenced by:

Accepted Answer

The increase in the employment of women outside the home in some cultures is evidence of a socioeconomic shift that has impacted workforce demographics. This shift has led to more women entering the workforce and has had a profound impact on the composition of the modern workforce. Options A, C, and D are incorrect because they do not accurately reflect the impact of socioeconomic shifts on workforce demographics.

Question 3

Victoria is concerned about her ability to meet her target production goals.Victoria's attitude is a:

Accepted Answer

Victoria's concern about meeting her production goals is causing stress, which is a stressor. This is not related to task performance or values, and there is no indication of any political behavior.

Question 4

Because employees increasingly complain that the line between work and non-work time has become blurred,

Accepted Answer

The fact that employees are complaining about the blurring of work and non-work time indicates that they are not able to maintain a healthy work-life balance. This can lead to burnout, dissatisfaction and lower productivity. Therefore, it is important for organizations to address this issue by providing their employees with the resources and support to balance their work and personal lives. This not only benefits the employees but also helps attract and retain the best talent. Option A is incorrect because managers cannot ignore employee well-being even if they are not physically present. Option B and C are irrelevant to the question.

Question 5

OB is essential for solving many problems that involve all of the following EXCEPT:

Accepted Answer

OB helps in resource management, reducing uncertainty, and finding the right employees. However, it is not directly linked to reducing revenue and growing profit. OB can indirectly impact revenue and profit growth by improving employee productivity, reducing turnover, enhancing customer satisfaction, and fostering innovation.

Question 6

Task performance for a factory worker can be measured by the number of:

Accepted Answer

The most appropriate measure for task performance for a factory worker is the number of products produced per hour. This takes into account the worker's efficiency in completing the task within a designated time frame. The number of defective products produced per hour or in total does not provide a complete picture of the worker's overall productivity.

Question 7

Marlee's work group is popular and highly respected because individual members often exceed the group manager's expectations.Popularity aside,what output can help the manager determine how well Marlee's group is performing?

Accepted Answer

While individual awards and recognition are important, they do not necessarily indicate how well the group as a whole is performing. Recognition of the group as a whole for outstanding customer service indicates that all members are working together to achieve a common goal and are meeting or exceeding the manager's expectations. Quarterly sales awards are also important, but they may not necessarily reflect the quality of the group's work. Employee of the month awards are individual and do not necessarily indicate the success of the entire group.

Question 8

Which of the following statements BEST explains the impact of social media on employee well-being?

Accepted Answer

Studies have shown that frequent social media use during work hours can lead to distraction, decreased productivity, and negative mood for employees. While social media can also have some benefits for employee communication and job satisfaction, it is important for employers to set clear boundaries and policies to ensure it does not negatively impact their employees' well-being. Option A, C, and D are all incorrect as they do not accurately reflect the impact of social media on employee well-being.

Question 9

_______ represent(s)an individual-level input that help(s)to shape organisational processes.

Accepted Answer

Personality traits can have a significant impact on how an individual behaves within an organizational context, which in turn can influence organizational processes. For example, someone with a high level of conscientiousness may be more likely to adhere to organizational procedures and rules, while someone high in extraversion may be more likely to take risks and pursue new opportunities.

Question 10

Managers and their organisations are responding to the problem of unethical behaviour in all of the following ways EXCEPT:

Accepted Answer

Terminating employees who reveal internal unethical practices is not an appropriate response to the problem of unethical behavior. It may discourage others from speaking out and could potentially violate whistleblower protection laws.

Question 11

Miles is seeking your feedback on his quarterly performance review about how to become a better team player.What advice would you give Miles to help him improve his citizenship behaviour?

Accepted Answer

Being a good team player includes going above and beyond to help the team meet its goals. By performing beyond the expectations of his group, Miles can demonstrate his commitment to the success of the team and that he is willing to put in extra effort to help the team succeed.

Question 12

At the organisational level,processes

Accepted Answer

Processes at the organizational level include change practices such as change management, continuous improvement, and project management. While group communication, politics, conflict, and negotiation are also part of organizational processes, they are not the only things that comprise these processes. Processes involve a wide range of activities that affect the overall functioning and success of an organization. Therefore, choice C is the best answer as it provides a more holistic view of organizational processes.

Question 13

A manager's job in a networked organisation is different in that:

Accepted Answer

In a networked organisation, communication and collaboration take place mostly through digital channels, so managers need to use different techniques to lead and manage their teams. Face-to-face situations can be rare, so managers need to rely on virtual communication tools to build relationships and trust with their team members.

Question 14

Group cohesion exists when employees:

Accepted Answer

Group cohesion means that employees work together to achieve common goals. This involves collaborating and supporting each other, rather than working towards individual goals at the expense of the group. Office politics and conditional loyalty are detrimental to group cohesion.

Question 15

__________ is an example of a group-level outcome.

Accepted Answer

Cohesion is a group-level outcome as it describes the level of unity and connectivity among members of a group. Withdrawal behaviour and task performance are individual-level outcomes, while survival can be both individual and group-level depending on the context.

Question 16

What does the statement that 'advanced societies should be concerned not only with the quantity of life … but also with its quality' mean?

Accepted Answer

The statement suggests that advanced societies should not only focus on increasing the length of life but also on improving the quality of life. This can be achieved by ensuring that workers have challenging jobs that provide intrinsic rewards, such as job satisfaction and personal growth, in addition to extrinsic rewards like salary and benefits. Therefore, option D, which suggests that workers should have challenging and intrinsically rewarded jobs, is the best choice.

Question 17

For managers,workplace diversity brings about all of the following questions EXCEPT:

Accepted Answer

The elimination of problems associated with a changing workforce is not a question that managers would typically ask in regards to workplace diversity. Instead, they would be more focused on how to effectively manage and embrace diversity in the workplace.

Question 18

To avoid the arguments that inevitably occur during the hour-long conference call with the department manager,Timothy routinely shows up 20 minutes late.Timothy's conflict avoidance is called:

Accepted Answer

Timothy's behavior of showing up late to avoid conflict is an example of withdrawal, which is a strategy of disengagement from work or social networks in response to interpersonal or emotional stressors.

Question 19

Positive organisational scholarship is described as what?

Accepted Answer

Positive organizational scholarship involves studying the positives within organizations, such as engagement, hope, and resilience, in order to promote these qualities and improve overall organizational performance. It is not about minimizing labor costs, de-emphasizing positive work environments, or eliminating negative inputs.

Question 20

Which of the following statements BEST describes the role of OB in assisting management?

Accepted Answer

The role of OB is to study and understand human behavior in organizations and provide solutions to improve organizational processes and enhance employee productivity. Therefore, OB can assist management in increasing the success of customer service interactions by identifying and addressing employee behavior that may be hindering effective customer service. Option A is not a comprehensive role, as OB is not solely focused on reducing costs. Option B is not an ethical role, as it involves coordinated layoffs to maximize productivity. Option D is not a relevant role, as OB focuses on improving organizational behavior and productivity, not eliminating culture.

Quiz 1: What Is Organisational Behaviour