A major change has occurred in the governance of the hospital. How can the nurse manager help staff cope with this change? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.
A) Disperse information about the change as quickly as possible.
B) Discourage any negative discussion about the change.
C) Remind staff that change is part of the healthcare environment.
D) Talk about the change in positive terms.
E) Withdraw slightly from those who oppose the change.

Question

Quizplus · Accepted Answer

1. Communicating openly and honestly with those who support the change and those who oppose the change is the best strategy.
2. The pros and cons of the change should be openly discussed.
3. Change is constant in healthcare.
4. Emphasizing the positive outcomes of the change is a strategy to reduce resistance.
5. The nurse manager should maintain support for and confidence in all staff.

A Major Change Has Occurred in the Governance of the Hospital