After taking a message, you should
A) Repeat the message and phone number back to the caller
B) Put the caller "on hold"
C) Transfer the caller
D) Lay the phone down

Question

Quizplus · Accepted Answer

Repeating the message and phone number back to the caller ensures that you have received the correct information and also confirms that the caller's message has been understood. This helps to prevent any misunderstandings or errors in relaying the message.

After Taking a Message, You Should