Before putting a caller "on hold," you should:
A) Find out if the call is about an emergency
B) Thank the person for calling
C) Take a message
D) Ask how long the caller can wait

Question

Quizplus · Accepted Answer

Finding out if the call is about an emergency should take priority over other actions, as the caller may require immediate assistance.

Answer: B
 Thanking the person for calling before putting them on hold is a courteous gesture and can make them feel appreciated.

Answer: C
 If the call cannot be immediately attended to, taking a message can ensure that the caller's needs are addressed in a timely manner.

Answer: D
 Asking the caller how long they can wait can show consideration for their time and enable you to manage their expectations regarding the length of their hold time.

Before Putting a Caller "On Hold," You Should