After taking a message,which is correct?
A) Repeat the message and phone number back to the caller.
B) Put the caller on hold.
C) Transfer the caller.
D) Lay the phone down.

Question

Quizplus · Accepted Answer

It is important to repeat the message and phone number back to the caller to ensure that the information was understood correctly and to avoid any miscommunication or errors.

Answer: D 
 It is not appropriate to put the caller on hold or transfer them without their consent or a valid reason. It is also not polite to just lay the phone down without properly ending the call or informing the caller of what is happening.

After Taking a Message,which Is Correct