Which of the following is a management philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement of all aspects of the company's operations?
A) cannibalization
B) total quality management (TQM)
C) Six Sigma
D) ISO 9000
E) ISO 14000

Question

Quizplus · Accepted Answer

Total quality management (TQM) focuses on satisfying customers by empowering employees to be an active part of continuous quality improvement of all aspects of the company's operations. Cannibalization refers to the practice of one product or service taking away sales from another product or service within the same company. Six Sigma and ISO 9000/14000 are quality management systems but do not specifically emphasize employee empowerment.

Which of the Following Is a Management Philosophy That Focuses