The closing sentence of a bad-news message should:
A)restate the refusal.
B)avoid a counterproposal.
C) be longer than the preceding paragraphs.
D) add a unifying quality to the message.

Question

Quizplus · Accepted Answer

The closing sentence of a bad-news message should aim to leave the reader with a positive impression, despite the negative content. Adding a unifying quality helps to achieve this by focusing on maintaining a good relationship with the reader, rather than dwelling on the negative news.

The Closing Sentence of a Bad-News Message Should