Which of the following is true of negative organizational news?
A) Employees seldom want to know about situations adversely affecting their organization.
B) Effective managers recognize that employee morale and public goodwill are easy to repair even after they are damaged.
C) Employees who are aware of their organization's potential problems feel disconnected from the organization.
D) Managers who can communicate negative information in a sensitive, honest, and timely way can calm fears.
Correct Answer:
Verified
Q21: The closing sentence of a bad-news message
Q22: The statement preceding the refusal in the
Q23: The _ requires that a credit applicant
Q24: Mark, a senior editor at Logi Corp.,
Q25: Ashton, a customer care executive at Millington
Q27: Placing a refusal in the first sentence
Q28: When a message contains a request that
Q29: Face-to-face delivery of bad news increases the
Q30: An organization's ability to handle difficult situations
Q31: An expression of gratitude could be used
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