Stacy was pleased when positive comments about her products appeared on a blog but became discouraged when other reviewers panned the same products. Stacy must remember that
A) business owners cannot absolutely control how their businesses are viewed by consumers.
B) customers will misuse the products, resulting in negative comments.
C) people are more likely to share complaints than compliments.
D) if she wants more positive comments, she will have to write them herself.

Question

Quizplus · Accepted Answer

Business owners cannot control how their businesses are viewed by consumers. It is natural for some customers to have negative experiences or perceptions and share them online. Stacy should focus on addressing any legitimate issues that may be causing negative reviews and strive to improve her products and services, but she cannot completely control how they are perceived by everyone.

Stacy Was Pleased When Positive Comments About Her Products Appeared