Question 1

Which of the following statements about letter reports is correct?
A) Letter reports written in the indirect order begin with the main finding or recommendation.
B) Letter reports written in the indirect order should always contain a subject line.
C) Letter reports generally do not open with any background information.
D) Letter reports generally use personal pronouns such as I,we,and you.
E) Letter reports are primarily used to present information to people within an organization.

Accepted Answer

The answer of Which of the following statements about letter...

Question 2

Which of the following reports is the best example of an unsolicited problem-solving report?
A) a report recommending a change in policy or procedure
B) a report appraising the performance of a subordinate
C) a report describing the details of an assigned project
D) a report explaining the causes for the failure of a product
E) a report analyzing the core strengths of competitors

Accepted Answer

The answer of Which of the following reports is the...

Question 3

Which of the following is true about short reports?
A) Short reports are highly formal business reports located at the top of the hierarchical structure of reports.
B) Short reports consist of only a title page,which may be combined with a transmittal message/summary,and the text.
C) In very short reports,an incidental reference to the problem or authorization of the investigation does not provide sufficient introduction.
D) Readers of short reports will need many reminders of what they just read or previews of what they are about to read.
E) External short reports should not state the main findings in the transmittal message.

Accepted Answer

Short reports are typically brief in nature but still contain important information. They typically consist of only a title page, which may be combined with a transmittal message/summary, and the text. Because they are short, they do not require a full introduction or many reminders of what was just read. Additionally, external short reports may state the main findings in the transmittal message for ease of understanding by the reader.

Question 4

Which of the following is true about letter reports?
A) Letter reports are always written in the indirect order.
B) Letter reports are rarely written personally using I,you,and we references.
C) Letter reports are usually not more than three to four pages in length.
D) Letter reports are used primarily to present information to people inside an organization.
E) Letter reports are usually written in the third-person narrative style.

Accepted Answer

Letter reports are usually concise and to the point, often no more than three to four pages in length. They are intended to convey important information quickly and efficiently.

Question 5

Which of the following statements about letter reports is true?
A) Letter reports should avoid headings.
B) Indirect-order letter reports open with the main point or recommendation.
C) Indirect-order letter reports tend not to use a subject line.
D) Direct-order letter reports generally avoid using personal pronouns.
E) Direct-order letter reports are generally longer than indirect-order letter reports.

Accepted Answer

The answer of Which of the following statements about letter...

Question 6

Which of the following best describes the purpose of coherence helpers?
A) They enable the reader to understand each section's importance relative to the report's overall goal.
B) They allow the writer to present the report in a personal,informal manner of communication.
C) They reduce the length of the report.
D) They enable the writer to present information directly without the use of summaries or introductions.
E) They avoid the use of such transitional devices as "second," "next," and references to previous points.

Accepted Answer

Coherence helpers, such as transitional words and phrases, help to connect ideas and sections of a report in a logical and cohesive way. This makes it easier for the reader to understand how each section fits into the overall goal of the report.

Question 7

A progress report is a
A) standardized form that requires standard information to be filled in.
B) routine operational report except that it tends to be submitted on an as-needed basis.
C) report format that is intended to be read in 5 minutes and written in 15 minutes.
D) report that offers a detailed analysis of a problem and makes recommendations.
E) report that provides a written account of a meeting.

Accepted Answer

A progress report is a routine operational report but tends to be submitted on an as-needed basis to provide updates on a project's status, goals, and accomplishments. It is not a standardized form, a brief report format, nor does it offer a detailed analysis of a problem with recommendations. A meeting report would be a separate document that outlines the key points discussed during a meeting.

Question 8

Short reports differ from long reports in that short reports
A) are more likely to be written in the indirect order.
B) have less need for coherence helpers.
C) are more likely to give their readers previews of what they are about to read.
D) have a greater need for introductory material.
E) tend to use a more impersonal style of writing.

Accepted Answer

Short reports are concise and to the point, so they have less need for coherence helpers such as headings, subheadings, and transitions. They do not necessarily require extensive introductory material or previews because the reader can quickly understand the purpose of the report. Short reports may be written in either the direct or indirect order and may use a personal or impersonal style depending on the audience and purpose.

Question 9

Which type of short report is used primarily to present information to people outside the organization?
A) informal reports
B) direct order reports
C) email reports
D) letter reports
E) memo reports

Accepted Answer

Letter reports are the best choice for presenting information to people outside the organization. They are written for external audiences and are typically more formal than other types of short reports. They often include a cover letter and are formatted with headings, subheadings, and numbered sections for ease of reading.

Question 10

Dina and Ephraim have been working on a project for work.Every so often,they provide their boss with a report that explains what tasks they have completed,any issues they have encountered,and a summary of what they plan to accomplish in the future.The reports Dina and Ephraim and submitting are ______ reports.
A) progress
B) problem-solving
C) meeting minute
D) letter
E) routine operational

Accepted Answer

The reports provided by Dina and Ephraim are focused on tracking the progress of their project work. They are updating their boss on what they have accomplished so far and what they plan to accomplish in the future, which is the primary purpose of a progress report.

Question 11

Which of the following is true of progress reports?
A) They typically discuss resolved problems.
B) They do not use the you-viewpoint.
C) They are strictly formal and use third-person narration.
D) They are always intended for internal audiences.
E) They follow no set form.

Accepted Answer

The answer of Which of the following is true of...

Question 12

Which of the following is true about email reports?
A) Email reports directed to readers high in the administration of an organization should be informal.
B) As email reports are primarily used to communicate with people outside an organization,they are usually formal.
C) Unlike the longer forms,email reports do not use headings or graphics.
D) Longer email reports are mailed as attachments,with the email message acting as a transmittal message.
E) Email reports are primarily used to provide information on complex issues that require lengthy and in-depth research.

Accepted Answer

Longer email reports are usually sent as attachments with the email message serving as the transmittal message. This allows for greater organization and formatting of the report. The other options are not accurate statements about email reports.

Question 13

Which of the following is true of short reports?
A) Shorter reports addressed to internal audiences are less likely to use the direct order.
B) Shorter reports are constructed using mechanics that are very different from those used to construct the more formal,longer types.
C) Unlike longer reports,shorter reports have a great need for introductory information.
D) Unlike longer reports,a shorter report does not include graphics,an appendix,and a bibliography.
E) Shorter reports,like longer reports,use headings,though usually only one or two levels because of the report's brevity.

Accepted Answer

Shorter reports, despite their brevity, still use headings to help organize the information presented. However, they typically only use one or two levels of headings, whereas longer reports may use three or more levels. Additionally, shorter reports may not include graphics, an appendix, or a bibliography, but this is not always the case. Shorter reports may still include introductory information, particularly if the report is being distributed to a new audience or if the topic is unfamiliar to the reader. The direct order may also be used in shorter reports, particularly if the report is simply conveying information or making a recommendation. Overall, the construction of a short report will depend on its purpose, audience, and content.

Question 14

When using standardized forms for periodic reports,a template merge document
A) fills in all the standard parts for you,pausing to let you fill in the variable information.
B) prompts you for the variables first,incorporating them into the primary document later.
C) fills in all the variable information as well as the standard parts of the document.
D) depends on your input to fill in the variables as well as the standard parts of the document.
E) will save your reader time.

Accepted Answer

The answer of When using standardized forms for periodic reports,a...

Question 15

Shabri's work involves creating and submitting market analysis reports every week.The market analysis reports have a standardized form and format.Shabri should use a(n)_____ to increase the efficiency of his task.
A) structured coherence plan
B) informal structure
C) template macro or merge document
D) title fly and table of contents
E) theme

Accepted Answer

Using a template macro or merge document would be the most efficient option in this scenario. It would allow Shabri to create the standardized format once and apply it to each weekly report, saving time and increasing accuracy.

Question 16

Which of the following is true of problem-solving reports?
A) They are written regularly about routine operations.
B) Internal problem-solving reports are usually assigned to employees.
C) They always end with a recommended solution.
D) They focus on employees' progress toward particular goals.
E) Standardized forms and template merge documents are used to present problem-solving reports.

Accepted Answer

The answer of Which of the following is true of...

Question 17

Which of the following is true of routine operational reports?
A) Routine operational reports constitute the majority of the reports written within companies.
B) Routine operational reports are generally longer than problem-solving reports.
C) Routine operational reports are among the most difficult reports to prepare.
D) Routine operational reports are not influenced by organizational culture.
E) Routine operational reports cannot be created using standardized forms or template macros.

Accepted Answer

Routine operational reports are the most frequently generated reports within organizations. They are used to provide information about daily or weekly operations, such as production, sales, and inventory.

Question 18

Why do short reports require only a few coherence helpers?
A) The readers of short reports do not need detailed reminders or previews of information in the report.
B) The short report format does not support the use of individual sections or transitional phrases.
C) Short reports are mostly used to solve complex business problems.
D) The relationship between the writer and the reader is highly intuitive in short reports.
E) Short reports do not include introductions,clear headings,or brief transitional devices.

Accepted Answer

Short reports are typically brief and to the point, so readers do not require as many coherence helpers like transitional phrases or summaries. The information is often presented in a straightforward manner without the need for extensive organization or explanation.

Question 19

Luciana,a newly recruited apartment leasing assistant,has been given the responsibility of creating a weekly occupancy report.Like the previous analyst,Luciana has to send the finished report to the property manager.In this scenario,Luciana should
A) create multiple sections in her report and bridge each section with transitional summaries.
B) place an elaborate introduction at the beginning of her report.
C) write her report in the indirect order.
D) draft her report using a structured coherence plan.
E) use the direct order to present the information in her report.

Accepted Answer

Using the direct order to present the information in the report would be the best choice as it presents the information in a clear and concise manner, with the most important information first. It also makes it easier for the property manager to quickly understand and analyze the report.

Question 20

Ovsanna is the advertising manager at her company.She has noticed that Gerard,one of her employees,regularly arrives late to work and doesn't turn work in on time.She has talked to him about it,but he has not made any progress.Ovsanna believes it is time to speak with her superiors about firing Gerard.To do this,she will most likely write a ______ report.
A) problem-solving
B) feasibility
C) progress
D) routine operational
E) meeting minutes

Accepted Answer

A problem-solving report would be the most appropriate choice in this scenario, as Ovsanna is evaluating an ongoing issue (Gerard's performance) and proposing a solution (firing him). A feasibility report typically evaluates whether a proposed plan or project is practical, which is not the case here. A progress report would be used to update superiors on the status of a project, while a routine operational report would provide information on day-to-day activities. Meeting minutes summarize the discussions and decisions made during a meeting, but are not applicable in this scenario.

Quiz 12: Creating the Right Type of Report

Which of the following statements about letter reports is correct?

Which of the following reports is the best example of an unsolicited problem-solving report?

Which of the following is true about short reports?

Which of the following is true about letter reports?

Which of the following statements about letter reports is true?

Which of the following best describes the purpose of coherence helpers?

A progress report is a

Short reports differ from long reports in that short reports

Which type of short report is used primarily to present information to people outside the organization?

Which of the following is true of progress reports?

Which of the following is true about email reports?

Which of the following is true of short reports?

When using standardized forms for periodic reports,a template merge document

Shabri's work involves creating and submitting market analysis reports every week.The market analysis reports have a standardized form and format.Shabri should use a(n) _____ to increase the efficiency of his task.

Which of the following is true of problem-solving reports?

Which of the following is true of routine operational reports?

Why do short reports require only a few coherence helpers?

Luciana,a newly recruited apartment leasing assistant,has been given the responsibility of creating a weekly occupancy report.Like the previous analyst,Luciana has to send the finished report to the property manager.In this scenario,Luciana should