Despite the importance of services and the bottom-line profit potential for services,consumers perceive that overall the quality of service they are receiving is declining.

Name: Despite the importance of services and the bottom-line profit potential for services,consumers perceive that overall the quality of service they are receiving is declining.
Brand: Quizplus
Rating: 4.9 (36 reviews)

Question

Quizplus · Accepted Answer

This statement is true according to various studies and surveys conducted on the perception of service quality by consumers.

Despite the Importance of Services and the Bottom-Line Profit Potential