The absence of customer-defined standards will broaden provider gap 2.

Name: The absence of customer-defined standards will broaden provider gap 2.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Provider gap 2 pertains to the discrepancy between customer expectations and provider perceptions of those expectations. Without customer-defined standards, providers may not have clear guidelines to follow in order to meet expectations, leading to a wider gap between what customers want and what providers actually deliver.

The Absence of Customer-Defined Standards Will Broaden Provider Gap 2