Which of the following factors does NOT lead to provider gap 4?
A) Absence of strong internal marketing program
B) Over-promising in advertising
C) Insufficient communication between advertising and operations
D) Differences in policies and procedures across company branches
E) Creating clear standards

Question

Quizplus · Accepted Answer

Creating clear standards would actually help reduce provider gap 4 by ensuring that all employees across different branches have a clear understanding of what is expected of them in terms of service delivery. The other options (A, B, C, and D) are all factors that can contribute to provider gap 4 by creating inconsistencies or miscommunications between what the company promises and what it actually delivers.

Which of the Following Factors Does NOT Lead to Provider