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As the Number of Perceived Service Alternatives Increases,the Level of Adequate

Question 39

Multiple Choice

As the number of perceived service alternatives increases,the level of adequate service _____ and the zone of tolerance _____.


A) Decreases; narrows
B) Decreases; widens
C) Increases,widens
D) Increases; narrows
E) Stays the same; stays the same

Correct Answer:

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