One factor that influences adequate service is _____,the level of service that customers believe they are likely to get.
A) Predicted service
B) Forecasted intensity
C) Evoked service
D) Ego-oriented service
E) The service paradigm

Question

Quizplus · Accepted Answer

Predicted service is the level of service that customers believe they are likely to get based on past experiences, word-of-mouth recommendations, advertising, and other factors. It influences their expectations and perceptions of the service they receive, which in turn affects their satisfaction and loyalty.

One Factor That Influences Adequate Service Is _____,The Level of Service