Question 1

A ___________________ is a specific performance goal that a product is expected to meet.

Accepted Answer

control standard

Question 2

Which of the following is not a step in the Six Sigma philosophy?
A)define quality
B)measure it
C)improve it
D)revise it

Accepted Answer

The Six Sigma philosophy focuses on defining, measuring, improving, controlling, and optimizing quality. "Revise it" is not one of the steps in the Six Sigma methodology.

Question 3

___________________ is the permissible deviation from standard.

Accepted Answer

tolerance

Question 4

Which of the following is the last step in the control process?
A)collect data to measure performance
B)set performance standards
C)compare results with standards
D)take corrective action

Accepted Answer

The last step in the control process is to compare the results with the standards that were set in the earlier step. This step helps to determine if the actual performance meets or exceeds the expected performance, and if there is a need for corrective action. While taking corrective action is also important, it is not the last step in the control process.

Question 5

To be an effective controller,a supervisor should approach control problems as a _____ rather than a critic.
A)manager
B)judge
C)coach
D)leader

Accepted Answer

Approaching control problems as a coach focuses on improvement and development, rather than simply criticizing mistakes. A supervisor who acts as a coach provides support and guidance to their team members, helping them to learn from mistakes and achieve better results in the future. This style of leadership is more effective for building a positive and productive work environment, improving morale, and ultimately achieving successful outcomes.

Question 6

Which of the following is a control standard based on?
A)the organization
B)high hopes
C)future performance
D)estimates

Accepted Answer

The answer of Which of the following is a control...

Question 7

Which of the following is a historical record that control standards may be based on?
A)past performance
B)high hopes
C)systematic analysis
D)estimates

Accepted Answer

Past performance is a historical record that can be used to establish control standards. By analyzing past performance data, managers can identify areas for improvement and develop appropriate control standards to achieve better performance in the future. The other options, such as high hopes, systematic analysis, and estimates, are not historical records that control standards can be based on.

Question 8

Michael has made it very clear that anyone who does not follow the new controls will not get their bonus.Which method is he using to soften employee resistance to controls?
A)emphasize the value of controls
B)be specific
C)make the penalty for nonconformance clear
D)be consistent in the application of controls

Accepted Answer

By making the penalty for nonconformance clear, Michael is using a deterrent to ensure that employees comply with the new controls. This can help reduce resistance to the controls as employees are aware of the consequences of not following them.

Question 9

___________________ refer to controls that are applied to conditions to be maintained and results to be obtained during the conversion process.

Accepted Answer

The answer of ___________________ refer to controls that are applied...

Question 10

Peter is using reports and numbers to explain the value of the controls he has put in place.Which method is he using to soften employee resistance to controls?
A)emphasize the value of controls
B)be specific
C)make the penalty for nonconformance clear
D)be consistent in the application of controls

Accepted Answer

The answer of Peter is using reports and numbers to...

Question 11

You found a production issue and are now taking corrective actions to fix it.Which of the following are you doing?
A)taking operational action
B)establishing controls
C)filling the decision maker role
D)filling the judgmental role

Accepted Answer

The answer of You found a production issue and are...

Question 12

As a new supervisor,you are creating new departmental rules to ensure your team accomplishes their goals.Which of the following are you doing?
A)taking corrective action
B)establishing controls
C)filling the decision maker role
D)filling the judgmental role

Accepted Answer

By creating new departmental rules, the new supervisor is establishing controls to ensure that the team accomplishes their goals. This is a proactive approach to preventing issues and ensuring success, rather than taking corrective action after problems arise (A). The supervisor may be making decisions (C), but this is not the main focus of creating rules. The judgmental role (D) may come into play if there are issues with following the established rules.

Question 13

Joe has explained how following the new controls will increase the quality of their service.Which method is he using to soften employee resistance to controls?
A)emphasize the value of controls
B)be specific
C)make the penalty for nonconformance clear
D)be consistent in the application of controls

Accepted Answer

Joe is using the method of emphasizing the value of controls to soften employee resistance.

Question 14

You are reviewing your monthly production analysis and comparing them to last month's numbers.Which of the following are you doing?
A)taking corrective action
B)establishing controls
C)filling the decision maker role
D)filling the judgmental role

Accepted Answer

Reviewing monthly production analysis and comparing it to last month's numbers is a part of the judgmental role in management. It involves evaluating the performance and identifying areas for improvement or positive reinforcement. Taking corrective action and establishing controls may be necessary based on this analysis, but they are not the primary actions being taken in this situation. Filling the decision maker role involves making decisions based on the analysis, which is a separate step.

Question 15

___________________ refer to controls that are applied before the conversion process begins.

Accepted Answer

The answer of ___________________ refer to controls that are applied...

Question 16

Which of the following is not a characteristic of the control process?
A)lengthy reports
B)timeliness
C)accuracy
D)beneficial comparison to cost

Accepted Answer

Lengthy reports are not a characteristic of the control process. The control process typically involves timely and accurate reporting of performance metrics, as well as comparing actual results to desired targets and taking corrective actions as needed. However, reports are not necessarily lengthy and can vary in format depending on the needs of the organization.

Question 17

Which of the following is the first step in the control process?
A)collect data to measure performance
B)set performance standards
C)compare results with standards
D)take corrective action

Accepted Answer

Setting performance standards is the first step in the control process as it establishes the baseline for evaluating performance. Collecting data to measure performance, comparing results with standards, and taking corrective action all come after the performance standards have been established.

Question 18

Control always begins with the establishment of some ___________________.

Accepted Answer

The answer of Control always begins with the establishment of...

Question 19

_____ make sure that employees come to work on time,that materials are used efficiently,and roles and responsibilities are clear.
A)corrective actions
B)controls
C)decision makers
D)problem solvers

Accepted Answer

Controls are policies, procedures, or mechanisms put in place to ensure that goals are achieved effectively and efficiently. The given sentence mentions control mechanisms that ensure timely attendance, efficient use of materials, and clear roles and responsibilities for employees, which aligns with the definition of controls. Corrective actions, decision makers, and problem solvers are not directly mentioned or implied in the sentence.

Question 20

In the control process,the second step involves ___________________ conditions,activities or results to determine their real characteristics.

Accepted Answer

The answer of In the control process,the second step involves...

Quiz 11: Control: Monitoring and Improving Results

A ___________________ is a specific performance goal that a product is expected to meet.

Which of the following is not a step in the Six Sigma philosophy?

___________________ is the permissible deviation from standard.

Which of the following is the last step in the control process?

To be an effective controller,a supervisor should approach control problems as a _____ rather than a critic.

Which of the following is a control standard based on?

Which of the following is a historical record that control standards may be based on?

Michael has made it very clear that anyone who does not follow the new controls will not get their bonus.Which method is he using to soften employee resistance to controls?

___________________ refer to controls that are applied to conditions to be maintained and results to be obtained during the conversion process.

Peter is using reports and numbers to explain the value of the controls he has put in place.Which method is he using to soften employee resistance to controls?

You found a production issue and are now taking corrective actions to fix it.Which of the following are you doing?

As a new supervisor,you are creating new departmental rules to ensure your team accomplishes their goals.Which of the following are you doing?

Joe has explained how following the new controls will increase the quality of their service.Which method is he using to soften employee resistance to controls?

You are reviewing your monthly production analysis and comparing them to last month's numbers.Which of the following are you doing?

___________________ refer to controls that are applied before the conversion process begins.

Which of the following is not a characteristic of the control process?

Which of the following is the first step in the control process?

Control always begins with the establishment of some ___________________.

_____ make sure that employees come to work on time,that materials are used efficiently,and roles and responsibilities are clear.

In the control process,the second step involves ___________________ conditions,activities or results to determine their real characteristics.