Question 1

Which of the following can cause conflict?
A)fair allocation of resources
B)stability of work conditions
C)trust
D)change in leadership

Accepted Answer

Change in leadership can often lead to uncertainty, shifts in priorities, or changes in organizational culture, which can cause conflict among team members or between employees and management.

Question 2

The tendency of some cohesive groups to place extreme pressure on individuals to fall in line with the group's inclinations is _____.
A)a task role
B)a social role
C)groupthink
D)emotional leadership

Accepted Answer

Groupthink refers to the phenomenon where a group's desire for consensus overrides the critical evaluation of alternative solutions, leading to poor decision-making and conformity. This can create pressure on individuals to conform to the group's attitudes and beliefs, even if they disagree. Task roles and social roles refer to the different roles people play in a group, and emotional leadership is the ability to influence others' emotions and create a positive group dynamic.

Question 3

Rochelle's team has been asking for a deadline change for weeks now and the issue is about to turn into a more serious conflict.After careful consideration,Rochelle decided to extend the deadline.How did she resolve this conflict?
A)capitulate
B)confront
C)compete
D)accommodate

Accepted Answer

A

Question 4

Summarizing progress or identifying barriers to it is _____.
A)a task role
B)a social role
C)groupthink
D)emotional leadership

Accepted Answer

Summarizing progress or identifying barriers is a task role as it involves actively contributing to the group's goal achievement. Group members who take on this role help in keeping track of the progress made by the group towards its goal and identifying any obstacles that may hinder this progress.

Question 5

Which of the following is the last step to resolving conflict?
A)Be alert to its presence.
B)Decide what you want to accomplish.
C)Call together people who can solve the issue.
D)Consider the merits of several relationship-healing tactics.

Accepted Answer

Considering the merits of several relationship-healing tactics is typically the last step in resolving conflict. This involves evaluating different strategies to mend relationships after understanding the conflict, deciding on goals, and involving relevant parties.

Question 6

A(n)___________________ is a group that forms spontaneously among employees who work near one another,have common personal interests,or work toward common job goals.

Accepted Answer

The answer of A(n)___________________ is a group that forms spontaneously...

Question 7

In the organizational development process,which step comes directly after implementation of an intervention?
A)preliminary problem diagnosis
B)action plan development
C)feedback and confrontation of issues
D)evaluation of results

Accepted Answer

The answer of In the organizational development process,which step comes...

Question 8

Which of the following is a group that forms spontaneously among employees who work near one another,have common personal interests,or work toward common job goals?
A)formal workgroup
B)informal workgroup
C)group
D)team

Accepted Answer

An informal workgroup is a group that forms spontaneously among employees who work near one another, have common personal interests, or work toward common job goals. The other options, formal workgroup, group, and team, do not necessarily have the characteristics of forming spontaneously, based on personal interests, or common goals.

Question 9

Expressing the current mood of the group during a meeting is _____.
A)a task role
B)a social role
C)groupthink
D)emotional leadership

Accepted Answer

Expressing the current mood of the group during a meeting falls under the category of a social role because it focuses on the relationships and interactions within the group. Social roles are essential for establishing cohesion and building a positive group dynamic. Task roles, on the other hand, are focused on achieving the group's objectives, while groupthink is a phenomenon where group members prioritize consensus and conformity over critical thinking. Emotional leadership involves managing the group's emotions and creating an atmosphere of trust and support.

Question 10

A set of approaches to creating and sustaining high-involvement,high-performance organizations and their subunits is called ___________________.

Accepted Answer

The answer of A set of approaches to creating and...

Question 11

Which of the following is a group or team of employees who are assigned by management to similar activities or locations with the intent that they work together in a prescribed way toward goals established by management?
A)formal workgroup
B)informal workgroup
C)group
D)team

Accepted Answer

A formal workgroup is a group or team of employees who are assigned by management to similar activities or locations with the intent that they work together in a prescribed way toward goals established by management. An informal workgroup is a group of employees who come together voluntarily and develop relationships that are not necessarily related to work. A group is a collection of individuals who interact with each other for some common purpose. A team is a group of individuals who work together to achieve a common goal and who hold themselves mutually accountable for performance outcomes.

Question 12

Which of the following is the first step to resolving conflict?
A)Be alert to its presence.
B)Decide what you want to accomplish.
C)Call together people who can solve the issue.
D)Consider the merits of several relationship-healing tactics.

Accepted Answer

Being aware of the presence of conflict is the first step to resolving it. Without acknowledgement of the problem, no action can be taken towards a resolution.

Question 13

Which of the following is a group of people who must work together cooperatively to achieve common goals,while striving to improve their effectiveness?
A)formal workgroup
B)informal workgroup
C)group
D)team

Accepted Answer

A team is a specific type of group that must work together cooperatively to achieve common goals while striving to improve their effectiveness. The other options (formal workgroup, informal workgroup, and group) do not necessarily imply the same level of required cooperation and goal-orientation as a team.

Question 14

A key feature of OD is its use of one or more forms of ___________________,which are a variety of activities designed to make individuals,groups,or the entire organization more effective.

Accepted Answer

The answer of A key feature of OD is its...

Question 15

A ___________________ is a broad agreement on a decision or course of action by members of a group who have had the opportunity to express themselves on the issue.

Accepted Answer

The answer of A ___________________ is a broad agreement on...

Question 16

In the organizational development process,which step comes directly after data gathering?
A)preliminary problem diagnosis
B)action plan development
C)feedback and confrontation of issues
D)evaluation of results

Accepted Answer

After data gathering in the organizational development process, the next step is to provide feedback and confront issues based on the collected data. This step involves sharing the gathered information with the organization's members and discussing the implications to identify problems and opportunities for improvement.

Question 17

In the organizational development process,which step comes directly before data gathering?
A)preliminary problem diagnosis
B)action plan development
C)feedback and confrontation of issues
D)evaluation of results

Accepted Answer

The step that comes directly before data gathering is preliminary problem diagnosis. This is because before any data can be collected, there needs to be a clear understanding of the problem or issue that the organization is trying to address. This involves identifying the symptoms, root causes, and potential solutions to the problem. Once this is done, data can be collected to provide more information and insights into the issue.

Question 18

___________________ is key to conducting group meetings,so be sure to plan ahead.

Accepted Answer

The answer of ___________________ is key to conducting group meetings,so...

Question 19

Brett's team has been grumbling that they need one more sales person on the team to meet their goal.Brett compromised by bringing in a part-time sales assistant.How did he resolve this conflict?
A)capitulate
B)confront
C)compete
D)accommodate

Accepted Answer

Brett resolved the conflict by accommodating the team's request for one more sales person by bringing in a part-time sales assistant as a compromise.

Question 20

___________________ are the interaction among members of a work group and concurrent changes in their attitudes,behavior,and relationships.

Accepted Answer

The answer of ___________________ are the interaction among members of...

Quiz 13: Managing Groups, building Teams, and Resolving Conflicts

Which of the following can cause conflict?

The tendency of some cohesive groups to place extreme pressure on individuals to fall in line with the group's inclinations is _____.

Rochelle's team has been asking for a deadline change for weeks now and the issue is about to turn into a more serious conflict.After careful consideration,Rochelle decided to extend the deadline.How did she resolve this conflict?

Summarizing progress or identifying barriers to it is _____.

Which of the following is the last step to resolving conflict?

A(n)___________________ is a group that forms spontaneously among employees who work near one another,have common personal interests,or work toward common job goals.

In the organizational development process,which step comes directly after implementation of an intervention?

Which of the following is a group that forms spontaneously among employees who work near one another,have common personal interests,or work toward common job goals?

Expressing the current mood of the group during a meeting is _____.

A set of approaches to creating and sustaining high-involvement,high-performance organizations and their subunits is called ___________________.

Which of the following is a group or team of employees who are assigned by management to similar activities or locations with the intent that they work together in a prescribed way toward goals established by management?

Which of the following is the first step to resolving conflict?

Which of the following is a group of people who must work together cooperatively to achieve common goals,while striving to improve their effectiveness?

A key feature of OD is its use of one or more forms of ___________________,which are a variety of activities designed to make individuals,groups,or the entire organization more effective.

A ___________________ is a broad agreement on a decision or course of action by members of a group who have had the opportunity to express themselves on the issue.

In the organizational development process,which step comes directly after data gathering?

In the organizational development process,which step comes directly before data gathering?

___________________ is key to conducting group meetings,so be sure to plan ahead.

Brett's team has been grumbling that they need one more sales person on the team to meet their goal.Brett compromised by bringing in a part-time sales assistant.How did he resolve this conflict?

___________________ are the interaction among members of a work group and concurrent changes in their attitudes,behavior,and relationships.